If you do need to cancel your booking please let us know by emailing camp@mendip.co.uk as soon as possible. Your booking will be cancelled with effect from the day we receive your email notification and subject to the following cancellation charges:
- Up to 4 days prior to the booked event: Receive a full credit voucher (minus £5 admin fee), valid for 12 months, or move your booking (subject to availability). Please note, if you have booked through a third party they may withhold your booking fee.
- Within 4 days of the booked event: Unfortunately, cancellations or changes are not possible.
If you cancel your booking after the booking start date, we cannot issue any refund for any remaining nights of your booking. This does include where you need to cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out travel insurance to cover you in these circumstances or should you need to cancel for medical reasons.
If for whatever reason, you do not turn up on the arrival date stated on your booking confirmation, without prior notice this shall be considered a cancellation.